In this episode we clear up some confusion around the scheduling of update 1 for CRM 2015 Online, discuss CRM for Good mobile apps, and special guest Wayne Walton joins us and helps define what the Unified Service Desk (USD) is and when you should use it. Wayne has written a great blog post about the USD, available here: http://us.hitachi-solutions.com/blog/unified-service-desk-use/

We also unveil a new feature called George Doubinski’s Developer’s minute. Warning: Do not operate heavy machinery while listening to George Doubinski’s Developer’s Minute.

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