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Guest Profile

Steve helps clients assess the value that technology change can deliver. His core specialist areas are ERP / Accounting and Customer Relationship Management solutions. But he continues to be amazed by the ROI SharePoint and Microsoft Online services can generate for his clients.

In this Episode

  • Lessons learned from successful Dynamics 365 projects
  • Lessons learned from unsuccessful Dynamics 365 projects
  • Customer Engagement best practice
  • Turning around failed projects
  • Picking up someone else’s failed project
  • Dealing with difficult customers
  • When the customer just wants to implement software to solve their business problems
  • Handling scope creep
  • Six months after go-live, what does customer engagement look like
  • Customer differences between, Public Sector, Not for Profit and Commercial

Resources Mentioned  

Contact Details

LinkedIn: https://www.linkedin.com/in/stevescarbrough

Twitter: https://twitter.com/SteveScarbrough


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Music Credit

I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque