Thanks to KingswaySoft for sponsoring this episode.

Guest Profile 

Heather Hall is Senior Vice President of CRM at Eclipse a DXC Technology Company. Her role involves strategy including skill building for the team, right-sizing roles, and re-focusing on industries.  

Today that means that the CRM practice within Eclipse is a high performing, target exceeding, hyper growth business unit, laser focused on the Retail, Manufacturing and Financial Services industries with support for Public Sector and Healthcare through recent mergers and acquisitions. 

In this Episode 

  • Mergers and acquisitions. Tectura –>Acquired by UXC Eclipse –>Acquired by CSC –>CSC Merged with HPE to create DXC acquired Tribridge 
  • Recommendations for people finding themselves in a company that has been acquired 
  • Advice for men and women with regards to addressing equality and unconscious bias in the workplace 
  • The importance of People that make up the practice 
  • Millennials and the part they play in a modern workforce 
  • Generation Z soon to be entering the workplace 
  • Inspiring loyalty 
  • Balance competing priorities when it comes to billable work and ongoing staff training 
  • Grad programs and mentoring 

This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts.

Book Recommendations 

  • Lean In: Women, Work, and the Will to Lead by Sheryl Sandberg  
  • Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead by Brené Brown  

Resources Mentioned  

Contact Details 

Your Host is Mark Smith – nz365guy 

Business Solutions MVP 

Music Credit 

I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque