It’s the last episode of #AtYourService for 2018 (brought to you by resco), but before we take off for the holidays, Shawn, Sarah, and Scott had a full agenda of service topics:
- New release of Field Service Mobile
- GPS tracking
- Asset tracking
- Improvement to UI
- Multiple forms per entity
- HTML 5 Woodford
- Streamlined provisioning of field service mobile
- Voice of the customer CSAT best practices
- Survey best practices
- Using Entitlements with customer service
- Measuring SLA’s
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