Robotic Process Automation (RPA) is getting a lot of buzz these days, but what does it really mean?

Today Cody Erickson from Microsoft (and formerly Softmotive) joins CRM Audio, along with Joe (Flow Joe) Unwin, to discuss RPA.



Show notes/topics

  • Why did Microsoft acquire Softmotive when they already had RPA?
  • How can Power Automate customers use Softmotive RPA today?
  • When should you use RPA (and when should you not use RPA?
  • Setting proper expectations for RPA deployments
  • Using RPA to empower users -Common RPA mistakes


This episode is a production of Dynamic Podcasts LLC.