In today’s episode (sponsored by Ingenius), Britta Rekstad and Matthew C. Anderson discuss the Customer Service App, Interactive Service Hub, and bring clarity to similar terms in Dynamics 365 . Discussed on the show Interactive Service Hub (and the move to Customer Service App) Customer Service App Disambiguation of similar-sounding terms Customer/Project/Field Service Apps Universal […]

Read More →

Shawn and Scott are back, and in this episode they catch us up on what is new with Dynamics 365 and Field Service: D365 Saturday Atlanta Unified Resource Scheduling (URS) April update Unified Resource Scheduling (URS) May update Field Service & PSA Update Release 6 Common Data Service Restricted Entities requiring Dynamics 365 licenses Spring […]

Read More →

In this episode of At Your Service (sponsored by KingswaySoft), Shawn Tabor and Scott LeFante discuss Universal Resource Scheduling with Dynamics 365 Field Service. Prerequisites for use How to enable resource scheduling for an entity Great ways to surface resourcing within the schedule board Links: Tipster Guide to Universal Resource Scheduling July 2017 update for […]

Read More →