It’s the last episode of #AtYourService for 2018 (brought to you by resco), but before we take off for the holidays, Shawn, Sarah, and Scott had a full agenda of service topics: New release of Field Service MobileGPS trackingAsset trackingImprovement to UIMultiple forms per entityHTML 5 WoodfordStreamlined provisioning of field service mobileVoice of the customer […]

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This episode is brought to you by D365UG. In today’s episode, Katherine and Will talk about reporting options for Finance and Operations. When should you use Finance/Management Reporter?When should you use Power BI?Difference between reporting in Customer Engagement and F&OStatutory reportingDiscussing reporting with clientsReporting when moving from another ERPReporting on revenue recognitionGeneral ledger reportingOctober 2018 […]

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In this episode of AYS (brought to you by Resco), the gang discusses their favorite upcoming features in the October ’18 Release Notes related to Customer Service, Field Service and Project Service! We are less than a week away from D365UG Virtual Service Summer Camp…Sarah is kicking off the event with her Top 5 features […]

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In today’s episode (sponsored by Ingenius), Britta Rekstad and Matthew C. Anderson discuss the Customer Service App, Interactive Service Hub, and bring clarity to similar terms in Dynamics 365 . Discussed on the show Interactive Service Hub (and the move to Customer Service App) Customer Service App Disambiguation of similar-sounding terms Customer/Project/Field Service Apps Universal […]

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Shawn and Scott are back, and in this episode they catch us up on what is new with Dynamics 365 and Field Service: D365 Saturday Atlanta Unified Resource Scheduling (URS) April update Unified Resource Scheduling (URS) May update Field Service & PSA Update Release 6 Common Data Service Restricted Entities requiring Dynamics 365 licenses Spring […]

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This episode is sponsored by CRMUG/D365UG. In this episode, we discuss: Welcome to AYS in 2018! Voice as an AI control for consumers and businesses At Your Service companion blog (atyourservicepod.com) Big plans for AYS in 2018!!! DivaTime with Sarah Jelinek: Unified Service Desk isn’t just for Call Centers Music by HookSounds http://www.hooksounds.com   Follow […]

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