In this episode of AYS (brought to you by Resco), the gang discusses their favorite upcoming features in the October ’18 Release Notes related to Customer Service, Field Service and Project Service! We are less than a week away from D365UG Virtual Service Summer Camp…Sarah is kicking off the event with her Top 5 features […]

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In today’s episode (sponsored by Ingenius), Britta Rekstad and Matthew C. Anderson discuss the Customer Service App, Interactive Service Hub, and bring clarity to similar terms in Dynamics 365 . Discussed on the show Interactive Service Hub (and the move to Customer Service App) Customer Service App Disambiguation of similar-sounding terms Customer/Project/Field Service Apps Universal […]

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In this episode (sponsored by Ingenius), our hosts talk with Todd Lewis and Leigh Weinshelbaum from CafeX about Omni-channel communication. Topics include: What Omni-channel communication means to the panel The need for OmniChannel Customer experience The push for omnichannel experiences by Millenial customers and employees Examples of great Omni-channel experiences Wesley Chapel Toyota Delta Discussion […]

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In this episode (sponsored by CRMUG/D365UG), Shawn and Sarah (yes, the Diva herself) discuss more things you need to know when implementing Customer Service, including… Record Types and their Functions The importance of the Contact Know Your Customer Knowledge Management Relationship Insights and Service Case Creation Rules Action Cards SLAs Great example of customer service […]

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This episode is sponsored by KingswaySoft. This week, Shawn and Scott fight through illness, technology issues, scheduling conflicts and more to bring you a new episode of At Your Service!  This week we begin our “What you need to know” series on Customer Service.  Also, announcements regarding our involvement in the Field Services/Project Service Automation […]

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This episode is sponsored by CRMUG/D365UG. In this episode, we discuss: Welcome to AYS in 2018! Voice as an AI control for consumers and businesses At Your Service companion blog (atyourservicepod.com) Big plans for AYS in 2018!!! DivaTime with Sarah Jelinek: Unified Service Desk isn’t just for Call Centers Music by HookSounds http://www.hooksounds.com   Follow […]

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