In today’s episode (sponsored by Ingenius), Britta Rekstad and Matthew C. Anderson discuss the Customer Service App, Interactive Service Hub, and bring clarity to similar terms in Dynamics 365 .

Discussed on the show

  • Interactive Service Hub (and the move to Customer Service App)
  • Customer Service App
  • Disambiguation of similar-sounding terms
  • Customer/Project/Field Service Apps
  • Universal Scheduling Engine
  • Unified Service Desk
  • Apps in Dynamics 365 / Model-driven PowerApps
  • Solution awareness of Apps in Dynamics
  • Editing the sitemap with the (mentioned reference to edit default sitemap with sitemap designer, info @2min mark in video)

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This episode is a production of Dynamic Podcasts LLC.