On today’s episode (sponsored by Kingswaysoft) hosts Britta Rekstad and Matthew C. Anderson discuss queues and queue management in Dynamics 365 and model-driven PowerApps.

Discussed on the show

  • Core entities of Queue, Queue Item, Routing Rule, Routing Ruleset
  • Public vs. Private queues
  • Visibility to queues and queue items & security
  • Dynamics user teams and queues
  • Using queues with different entities
  • Routing Rules and Workflow
  • Solution awareness for queue entities

What’s on your mind?

Have a question you’d like answered on a future podcast? Submit one by visiting implementthis.org

This episode is a production of Dynamic Podcasts LLC.