In this episode, sponsored by KingswaySoft, Ben Vollmer from Microsoft joins us to untangle Employee Self Service (ESS) options. What is it, and what does it mean for CRM?

Other topics in this episode:

  • Updates from Envision
  • FieldOne certification
  • Recent tips of the day from crmtipoftheday.com
  • The “forgotten three” and their enduring legacy
  • George’s vacation to Bali
  • The tool of the week

Listen below or subscribe on iTunes.