In this episode (sponsored by KingswaySoft), George gives a detailed review of Voice of the Customer and reveals how many plugin steps are in FieldOne Sky.

We also discuss what a survey really is. It is not sending a survey to all of your clients–that’s a census. Read what Seth Godin has to say about this topic.

We have two tool recommendations this week: Zencastr (the reason that George doesn’t sound like he is in the restroom anymore), and Pzizz.

Listen below or subscribe on iTunes.

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