This episode is sponsored by CRMUG/D365UG.

Topics discussed in this episode:

• Dynamics 365 for Marketing public preview is now open
• Feedback from the un-deprecation of Outlook client
• New support request process
• What are “best practices” anyway?
• When should you upgrade?
• Reconsidering the lead entity
• Recent changes to Voice of the Customer
• Shawn is the CRMUG Field Service SIG leader
• Boosting your Linked In Social Selling Index (SSI)