This episode is brought to you by Resco and was recorded live at Ignite 2018 in Orlando, FL. Joining Shawn Tabor and Sarah Jelinek: Ben Vollmer Sheila Shahpari Nick Spallitta Pierre Hulsebus Scott Sewell Microsoft recently announced new AI infused capabilities for Dynamics 365, and in this episode, a roundtable of customer service and field service […]

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This episode of At Your Service is brought to you by Resco. Shawn & Scott discuss migrating to the Unified Interface and some great resources to review before you take the leap!   Unified Interface Overview – Product Team Blog: https://blogs.msdn.microsoft.com/crm/2018/04/11/unified-interface-overview/   Unified Interface Form Design Notes – Jukka Niiranen: http://survivingcrm.com/2018/07/unified-interface-form-design-notes/   Displaying Icons in […]

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On this week’s At Your Service, the AYS team answers questions from the Listener Mailbag! Sarah talks about USD 4.0 release and the team discusses the new USD Accelerator from Neil Parkhurst! Plus, congratulations are in order for Agnes from Resco.net for her recent nuptials! Filling in is Andrew in the Resco Minute with some […]

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In this episode (sponsored by Resco), Shawn and Sarah discuss the newly announced update cadence, specifically for Customer Service, Field Service, PSA and Unified Service Desk.  Scott and Shawn talk about Business Application Summit as well as Scott’s latest blog post on PSA Resource Utilization! Also, covered in this episode: – Upgrade Run : What […]

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In this episode (brought to you by Resco and D365UG), Shawn Tabor and Sarah Jelinek talk about the D365 Service Virtual Summer Camp (August 7-9). Find out who is speaking, what you can learn, and what Shawn is excited about. You can view the agenda or register for this free three-day event at https://d365ugcrmugservicesummercam2018.sched.com/ In the […]

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In this episode (sponsored by Resco), we celebrate the MVP awards given to our hosts Sarah Jelinek & Scott LeFante!  Scott also talks about Resource Utilization in PSA. Blog Post: https://atyourservicepod.com/2018/06/01/wyntk-project-resource-utilization/ This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts and Spotify.  

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On this episode of AYS (brought to you by Resco), we are joined by Jim Lomas, PMP & Hannah Farley, CCMP.  We discuss Instructional Design and Organizational Change Management and how these strategies are used to address the Human Factor within global call center implementations. Links for the show notes: Jim Lomas – LinkedIn https://www.linkedin.com/in/james-lomas-pmp-84146732 […]

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Congratulations to At Your Service’s own Scott LeFante for being named Business Solutions MVP! This episode is brought to you by Resco Mobile CRM. Incident types act as service templates and allow users to quickly create work orders for the most common types of jobs that your company performs, including all of the necessary service […]

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