In this episode (sponsored by Ingenius), our hosts talk with Todd Lewis and Leigh Weinshelbaum from CafeX about Omni-channel communication. Topics include: What Omni-channel communication means to the panel The need for OmniChannel Customer experience The push for omnichannel experiences by Millenial customers and employees Examples of great Omni-channel experiences Wesley Chapel Toyota Delta Discussion […]

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This episode is sponsored by KingswaySoft. Guest Profile Ivan Stano is the COO of Resco.net. Resco is the leading third party mobile app for Dynamics 365, and the platform on which Microosft’s Field Service mobile app is built. Topis discussed int his episode: The history of Resco and Dynamics CRM/365 Offline challenges How Resco’s approach to […]

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This episode is sponsored by Maplytics™ by Inogic. This week we are joined by Kyle Hill (kylohill) and Chris Huntingford (tattooedcrmguy) live from CRM Saturday London. What we learned at Dynamics 365 Saturday The Outlook Client is back! Using bots in Dynamics 365 Links:  Dynamics 365 Saturday London Dynamics 365 Saturday on Twitter Continued Support for […]

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This episode is sponsored by KingswaySoft. Special guest Colin Vermander, Technical Director for Adoxio, joins Shawn Tabor to discuss self service portals, and what you need to think about when deploying portals for customer service. typical challenges when implementing self-service portals user experience journey mapping managing demands for over automation of processes the benefits of […]

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