In this episode (sponsored by Resco), Shawn and Sarah discuss the newly announced update cadence, specifically for Customer Service, Field Service, PSA and Unified Service Desk.  Scott and Shawn talk about Business Application Summit as well as Scott’s latest blog post on PSA Resource Utilization! Also, covered in this episode: – Upgrade Run : What […]

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In this episode (brought to you by Resco and D365UG), Shawn Tabor and Sarah Jelinek talk about the D365 Service Virtual Summer Camp (August 7-9). Find out who is speaking, what you can learn, and what Shawn is excited about. You can view the agenda or register for this free three-day event at https://d365ugcrmugservicesummercam2018.sched.com/ In the […]

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In this episode (sponsored by Resco), we celebrate the MVP awards given to our hosts Sarah Jelinek & Scott LeFante!  Scott also talks about Resource Utilization in PSA. Blog Post: https://atyourservicepod.com/2018/06/01/wyntk-project-resource-utilization/ This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts and Spotify.  

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On this episode of AYS (brought to you by Resco), we are joined by Jim Lomas, PMP & Hannah Farley, CCMP.  We discuss Instructional Design and Organizational Change Management and how these strategies are used to address the Human Factor within global call center implementations. Links for the show notes: Jim Lomas – LinkedIn https://www.linkedin.com/in/james-lomas-pmp-84146732 […]

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Congratulations to At Your Service’s own Scott LeFante for being named Business Solutions MVP! This episode is brought to you by Resco Mobile CRM. Incident types act as service templates and allow users to quickly create work orders for the most common types of jobs that your company performs, including all of the necessary service […]

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In this episode (sponsored by Ingenius), our hosts talk with Todd Lewis and Leigh Weinshelbaum from CafeX about Omni-channel communication. Topics include: What Omni-channel communication means to the panel The need for OmniChannel Customer experience The push for omnichannel experiences by Millenial customers and employees Examples of great Omni-channel experiences Wesley Chapel Toyota Delta Discussion […]

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This episode is sponsored by KingswaySoft. Guest Profile Ivan Stano is the COO of Resco.net. Resco is the leading third party mobile app for Dynamics 365, and the platform on which Microosft’s Field Service mobile app is built. Topis discussed int his episode: The history of Resco and Dynamics CRM/365 Offline challenges How Resco’s approach to […]

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This episode is sponsored by Maplytics™ by Inogic. This week we are joined by Kyle Hill (kylohill) and Chris Huntingford (tattooedcrmguy) live from CRM Saturday London. What we learned at Dynamics 365 Saturday The Outlook Client is back! Using bots in Dynamics 365 Links:  Dynamics 365 Saturday London Dynamics 365 Saturday on Twitter Continued Support for […]

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