In this episode (sponsored by D365UG/CRMUG), hosts Britta Rekstad and Matthew C. Anderson discuss why native charts still matter in Dynamics 365 and model-driven PowerApps. Discussed on the show How they are different from Power BI charts Users vs. Admins Security and Sharing Where charts are used Solution Awareness CRM Chart Guy XrmToolBox Advanced Chart […]

Read More →

In this episode (sponsored by KingswaySoft), hosts Britta Rekstad and Matthew C. Anderson discuss the usage of Actions and Child Workflows in the Dynamics 365 platform. Discussed on the show Getting familiar with Actions in Dynamics 365 Actions and Child Workflows Example using notifications What’s different about an Action Visibility to end users Action Buttons […]

Read More →

In this episode (brought to you by Maplytics by Inogic), hosts Britta Rekstad and Matthew C. Anderson discuss a listener question around Campaigns, Campaign Responses, and Duplicates. Discussed on the show Discuss the question Making assumptions Sources for duplicates Addressing through process Addressing through technology Other potential hurdles What’s on your mind? Have a question you’d like answered […]

Read More →

In this episode (sponsored by Maplytics by Inogic), hosts Britta Rekstad and Matthew C. Anderson take a look down memory lane of working with Dynamics and compare what they’d do differently (or the same) for their first project today. Discussed on the show Taking parental leave How much to take on in a project Neil Benson’s […]

Read More →

In today’s episode (sponsored by Ingenius), Britta Rekstad and Matthew C. Anderson discuss the Customer Service App, Interactive Service Hub, and bring clarity to similar terms in Dynamics 365 . Discussed on the show Interactive Service Hub (and the move to Customer Service App) Customer Service App Disambiguation of similar-sounding terms Customer/Project/Field Service Apps Universal […]

Read More →

In this episode (sponsored by Maplytics by Inogic), hosts Britta Rekstad and Matthew C. Anderson discuss PDFing and document generation in Dynamics 365 (another listener question!). Discussed on the show A cornucopia of methods to generate documents that leverage Dynamics 365 data: Email templates Word templates SSRS Reporting Community tools 3rd party ISV tools Output […]

Read More →

On today’s episode (sponsored by Kingswaysoft) hosts Britta Rekstad and Matthew C. Anderson discuss queues and queue management in Dynamics 365 and model-driven PowerApps. Discussed on the show Core entities of Queue, Queue Item, Routing Rule, Routing Ruleset Public vs. Private queues Visibility to queues and queue items & security Dynamics user teams and queues […]

Read More →