In this episode (brought to you by Resco and D365UG), Shawn Tabor and Sarah Jelinek talk about the D365 Service Virtual Summer Camp (August 7-9). Find out who is speaking, what you can learn, and what Shawn is excited about. You can view the agenda or register for this free three-day event at https://d365ugcrmugservicesummercam2018.sched.com/ In the […]

Read More →

In this episode (sponsored by Resco), we celebrate the MVP awards given to our hosts Sarah Jelinek & Scott LeFante!  Scott also talks about Resource Utilization in PSA. Blog Post: https://atyourservicepod.com/2018/06/01/wyntk-project-resource-utilization/ This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts and Spotify.  

Read More →

On this episode of AYS (brought to you by Resco), we are joined by Jim Lomas, PMP & Hannah Farley, CCMP.  We discuss Instructional Design and Organizational Change Management and how these strategies are used to address the Human Factor within global call center implementations. Links for the show notes: Jim Lomas – LinkedIn https://www.linkedin.com/in/james-lomas-pmp-84146732 […]

Read More →

Shawn and Scott are back, and in this episode they catch us up on what is new with Dynamics 365 and Field Service: D365 Saturday Atlanta Unified Resource Scheduling (URS) April update Unified Resource Scheduling (URS) May update Field Service & PSA Update Release 6 Common Data Service Restricted Entities requiring Dynamics 365 licenses Spring […]

Read More →