Welcome to the Weekly Dispatch! This episode is brought to you by Maplytics by Inogic. This is the web series which delves into features and functions with Dynamics 365 with a focus on how they interact with the Service applications (Customer Service, Field Service & Project Service Automation). In the first episode of the Weekly Dispatch, […]

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This episode is brought to you by mscrm-addons.com. Topics in this episode: Knowledge management templates https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create-templates-knowledge-article Knowledge management search and rendering enhancements https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-customer-service/knowledge-management-enhancements Timeline usability enhancements https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-customer-service/timeline-usability-enhancements Mixed reality guides https://dynamics.microsoft.com/en-us/mixed-reality/overview/?&OCID=AID2000546_SEM_&lnkd=Bing_D365_Brand&MarinID=_79027490459132_%2Bdynamics%20%2Bguides_bb_c__1264438745391780_kwd-79027703504147:loc-190_ Announcement–we are starting a YouTube channel called the Weekly Dispatch. Check out the announcement here: Music: www.purple-planet.com

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Sarah and Shawn are back with another episode of At Your Service. This episode is brought to you by Resco. On this episode, we review some of the news about customer service and field service in the Dynamics 365 2019 Wave 2 release plan. In this episode: Virtual agent Customer Service Insights Macro recording Notification […]

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