In this episode (brought to you by Maplytics by Inogic), we are joined by Dan Gittler, Principal Program Manager for Universal Resource Scheduling with Microsoft. Dan came from Field One, and in this episode he talks about the history of URS and what is coming in the October 2018 release. History of Universal Resource Scheduling Common use cases for […]

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This episode is sponsored by CRMUG/D365UG. In this episode, we discuss: Welcome to AYS in 2018! Voice as an AI control for consumers and businesses At Your Service companion blog (atyourservicepod.com) Big plans for AYS in 2018!!! DivaTime with Sarah Jelinek: Unified Service Desk isn’t just for Call Centers Music by HookSounds http://www.hooksounds.com   Follow […]

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In this episode of “At Your Service (sponsored by KingswaySoft), Shawn, Scott, and Ivan talk about the mobile options available for Dynamics 365 Field Service. Recent hurricanes like Irma and Harvey have underscored how having mobile access for field service is, even when not connected. Topics discussed: When should you use field service mobile (Resco)? […]

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This episode (sponsored by KingswaySoft) finds our service experts Shawn and Ivan on a road trip to experience the challenges that field service technicians face on a daily basis, and how Dynamics 365 Field Service can address these challenges: Scheduling Routing Dispatching Being prepared for jobs Getting the information needed to do the job Hit […]

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CRM Audio is proud to introduce a new podcast series all about service management hosted by Shawn Tabor and Ivan Kurtev.  This episode is sponsored by KingswaySoft. This week we are joined by special guest Scott LeFante. Scott has deep experience in field service and project service. In the premier episode of “At your service,” […]

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