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Sep 25, 2015

Topics discussed in this episode:

  • Dreamforce
  • Cortana and Siri
  • Offline for CRM mobile
  • Derik Bormann discusses the Tipster's Guide To videos
  • Unified Service Desk
  • Slack: Tool of the week
  • Clutter feature in Office 365
  • SMS integration
  • Newbie mistakes

Jun 14, 2015

In this episode we clear up some confusion around the scheduling of update 1 for CRM 2015 Online, discuss CRM for Good mobile apps, and special guest Wayne Walton joins us and helps define what the Unified Service Desk (USD) is and when you should use it. Wayne has written a great blog post about the USD, available...