Sarah and Shawn are back with another episode of At Your Service. This episode is brought to you by Resco.

On this episode, we review some of the news about customer service and field service in the Dynamics 365 2019 Wave 2 release plan.

In this episode:

  • Virtual agent
  • Customer Service Insights
  • Macro recording
  • Notification customizations
  • Omnichannel Engagement Hub
  • Skills-based routing

Links:

Got any feedback or suggestions for future episodes? Email us at voice@crm.audio

This episode is a production of Dynamic Podcasts LLC.