At Your Service: WYNTK about Customer Service (part 2)

In this episode (sponsored by CRMUG/D365UG), Shawn and Sarah (yes, the Diva herself) discuss more things you need to know when implementing Customer Service, including…
- Record Types and their Functions
- The importance of the Contact
- Know Your Customer
- Knowledge Management
- Relationship Insights and Service
- Case Creation Rules
- Action Cards
- SLAs
- Great example of customer service – Delta Airlines
- Email Templates
- …and more
In case you missed it, you can hear part 1 here.
This episode is a production of Dynamic Podcasts LLC. Subscribe to the CRM Audio network of podcasts on Apple Podcasts and Spotify.
This episode is a production of Dynamic Podcasts LLC.