This episode is sponsored by CRMUG/D365UG.

In this episode, we discuss:

  • Welcome to AYS in 2018!
  • Voice as an AI control for consumers and businesses
  • At Your Service companion blog (
  • Big plans for AYS in 2018!!!
  • DivaTime with Sarah Jelinek: Unified Service Desk isn’t just for Call Centers

Music by HookSounds


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Follow Sarah on Twitter at