This episode is brought to you by Resco and was recorded live at Ignite 2018 in Orlando, FL.

Joining Shawn Tabor and Sarah Jelinek:

Microsoft recently announced new AI infused capabilities for Dynamics 365, and in this episode, a roundtable of customer service and field service experts discuss what this means to real-world Microsoft customers.

  • How can customers benefit from artificial intelligence
  • Do you need data first?
  • Unification of data
  • Use cases for AI
  • Bots
  • Challenges and risks of disruption
  • The changing profile of a customer service agent
  • AI trends for customer and field service

Link: Satya Nadella introduces Dynamics 365 AI for Customer Service


Bonus: Delivering a good Field Service Mobile/Resco demo.

This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts and Spotify.

Photo by Ben Vollmer