On this episode of AYS (brought to you by Resco), we are joined by Jim Lomas, PMP & Hannah Farley, CCMP.  We discuss Instructional Design and Organizational Change Management and how these strategies are used to address the Human Factor within global call center implementations.

Links for the show notes:

Jim Lomas – LinkedIn https://www.linkedin.com/in/james-lomas-pmp-84146732

Hannah Farley – LinkedIn

https://www.linkedin.com/in/hannahfarley

Leading Change -John Kotter

https://www.amazon.com/dp/1422186431/ref=cm_sw_r_cp_api_MeXiBbSHQ5KWK